Return Policy

We want you to feel confident in your purchase. This policy is provided in accordance with Australian Consumer Law and outlines how returns, refunds, and exchanges are handled.

Change of Mind
Due to the nature and size of our products, we do not offer refunds or exchanges for change of mind. Please review product descriptions, measurements, and details carefully before purchasing.

Damaged or Faulty Items
If your product arrives damaged, defective, or not as described, please contact us within 7 days of delivery through our website contact form. Include your order number, a description of the issue, and clear photos of the product and packaging.
Where a product is confirmed to be faulty, you may be entitled to a repair, replacement, or refund in line with Australian Consumer Law.

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.

Return Conditions
• Items must be unused and in original condition where possible.
• Products must be returned with all original components and packaging.
• Return shipping costs may apply unless the item is deemed faulty.

Non-Returnable Items
For hygiene and safety reasons, products that have been used, filled, or altered after delivery may not be eligible for return unless required under Australian Consumer Law.

Refund Processing
Once a return is approved and received, refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

How to Start a Return
Please contact us via the website contact form with your order details to request return instructions. Do not send items back without approval, as unauthorised returns may not be accepted.